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Turn Your Website Into Your Hotel Concierge With FAQs

Aug 20, 2021   |   Content, Hotel, SEO
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Turn Your Website Into Your Hotel Concierge With FAQs

Answering questions for guests and search engines

The way modern travelers search online is becoming increasingly conversational. More people use mobile phones and screenless devices today to ask questions and get answers than ever before. In fact, more than 50% of content is consumed on small screens or voice assistants today and this number is growing every day.

Employing FAQs and How-Tos on your websites and local channels can have a significant impact on search performance and user engagement. They develop content around ideas and topics to make your pages richer and more intent-based.

  • When you markup your website FAQs with schemas they can help you saturate search engine results pages – and serve as your online travel concierge across multiple channels.
  • Answering questions asked by your audience on local channels like Google My Business before a local assistant answers them can help you own the messaging.
  • By pushing your FAQs to voice assistants, you can reach a growing new audience base that is searching on screenless devices.

For hospitality businesses, answering questions about your hotels, restaurants, or spas through FAQs (Frequently Asked Questions), aligns your content with conversational search – the future of organic SEO. They turn your site and entire digital footprint into a powerful source of information and let you control the messaging everywhere your customers are.

FAQs on a Boston hotel website
This hotel in Boston employs FAQs on their homepage and inside pages to tap into conversational search and answer questions for their guests.

All Signs Point to Conversational Search

Today’s travelers want answers, whether in the form of a question or long-tail query. And more and more people are using their mobile devices and voice assistants to ask their questions hands-free. Here are a few stats that reveal the popularity of conversational search:

  • 23%+ of Google search results use a question and answer format an – results like featured snippets, People Also Ask, FAQ listings, and Q&A on GMB listings and in Knowledge Panel
  • Roughly 70% of searches are long-tail queries
  • 80% of search queries are informational
  • More than 30% of all searches will be done using a screenless device (Google)
  • 122.7 million Americans will be using voice search in 2021 (Google)
  • Consistent brand presentation across all platforms increases revenue by up to 23% (Forbes)

The data shows the trend of question search, and how key it is to have answers across search results pages. Check out the FAQ Webinar for more insights.

Answering questions with FAQs and How-To questions can help improve your SERP visibility and position by getting included in featured snippets, People Also Ask enhanced FAQ listings and GMB. And by not answering questions, you take your hospitality business out of contention from one-fourth of page 1 listings.

Having related FAQs on web pages builds up your topical, conversational content to match the entire search intent. It is an efficient way of turning pages into hubs of credible, authoritative information that gives travelers the answers they need to make informed decisions and clicks. FAQs become your online concierge for guests and control answers about your hotel business everywhere to build expertise and trust. They also become the content for voice assistants.

FAQs with schemas help secure position 0 in the SERPs
FAQs can reach Position 0 for top SERP visibility and be the best answer for voice searches.

How to Create FAQs as Your Travel Concierge

The direct way for your hospitality business to find out what your guests want to know is to start with questions being asked on your business’s Knowledge Panel and local listings. You can also leverage search tools such as Google Trends, People Also Ask, Answer the Public and SEMRush. In today’s changing travel landscape, it’s essential that your content serve up accurate answers to trending questions.

In the hospitality and travel industry, search trends are pointing to questions related to service and venue openings (restaurants, fitness centers, and event venues), accessibility (the industry is seeing a rise in lawsuits), and changes in covid safety and mask-wearing. Some popular search questions for hotel websites can include:

  • Are restaurants open in San Francisco for indoor dining?
  • Are event venues open in NYC?
  • Is it safe to stay in a hotel right now?
  • Is there a mask mandate in California?
How to find new FAQs for your website
Uncover trending questions from Google search bar, Google Trends, and tools like SEMRush to be used on your website’s FAQ mage and across multiple pages and channels.

How FAQs Help Your Business Grow in 2021

Enhancing your web pages and local listings with FAQs is a seamless way to tap into conversational search trends, increase your online visibility, and help solve problems for potential guests. By answering your audience’s questions across channels, you help guests make decisions that influence booking and become the best answer on the SERPs. And by satisfying the search query with related questions on your page, you become the expert, increase engagement, and help improve visibility for more searches.

Researching, creating, and pushing your FAQs across multiple channels and multiple locations can be challenging for busy hoteliers who don’t have time or resources. An efficient way to deploy FAQs across multiple channels is with Milestone’s FAQ Manager, which lets users create and post bulk FAQ content – with schema – across your sites, webpages, and channels, such as Google My Business. The dashboard supports easy FAQ creation and distribution in real-time and ensures the accuracy and consistency of the answers. It can also help find relevant questions, answer, and publish them for you.

As hotel businesses recover and grow in 2021 and 2022, listening to customers is paramount. FAQs are a powerful way to develop conversational content and distribute it across the search landscape. Travelers want answers, and it’s simply good business to give it to them.

Key Takeaways:

More people are using mobile and screenless devices today to ask questions and get answers than ever before. With more than 50% of content consumed on small screens having related FAQs on web pages build up your topical, conversational content to match the entire search intent.

  1. 23% of search results are question-answer based rich snippets
  2. 80% of search queries are informational
  3. FAQs allow you to control the message your customer receives

If you want help to create a strategy and manage your FAQs, we are here to help you succeed. Please send us an email at [email protected] or call us at +1 408 200 2211

Useful Resources:

Power Your Business with FAQs

Guide to FAQs and How to Do It Right

Content Marketing in 2021

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