Hotel Renovation Also Happens Online
by Alan Roth, eStrategist, Milestone Internet Marketing
Many hotel owners will be faced with the exciting, yet challenging task of renovating their hotels as building structure and features deteriorate in time. Having an online presence with a hotel website is no different when it comes to installing the latest features and making sure it appeals to guests looking for a place to stay. The benefits of a website re-haul can be seen in the results below. This particular website (www.yourdchotels.com) was revamped in January of 2011 with great results to the bottom line and soft conversion metrics.
New ranking algorithms and web structure standards are released and updated often and a website that was cutting edge three years ago might not be up to par with the latest standards in today’s search landscape. Updating a website is necessary and recommended in order to benefit from new site architecture, leveraging social media channels, and implementing the best practices in a competitive landscape. The goal is to simply get increased conversion and better user interaction on the site through relevant content and Web 2.0 features.
In this particular case study for Your DC Hotels, several updates were performed to bring the site up to the latest search engine and technical standards. In addition, understanding what aspects and features worked in the past gave way for new improvements and focus. Some of the updates included the following:
- Updated navigation layout
- Updated featured hotel page
- Brand new crisp design
- New site architecture, including footers and images
- Content refreshed leveraging previous well-performing keywords
- New keyword research for opportunities
- Blog implemented
After these changes, we can see the improvement in several areas comparing 4 months before and during the revamp vs. the following 4 months.
Traffic: Increase of 53%
Improvements in the following areas were also observed:
- Avg. Time on Site: Up by 11 Seconds
- Pages Per Visit: .45 (1/2) more pages visited
- Bounce Rate: Reduced by 5.5%
- Sent to Booking (Users checking rates): Conversion Increase by 21%
The above figures represented some of the key metrics marketers use to analyze the health of a website, but the most impressive figure comes from the 34% increase in sent to booking engine numbers (Feb-Oct 2010 vs. 2011).
The results aforementioned were indicative of the benefits of working hard to continuously make improvements to the site and making sure that attention was paid to renovation in the internet market area. Many of these figures can be improved further by making sure management and team are involved and are committed to continuously work to provide better service and product to the customer.
Sources: www.yourdchotels.com Google Analytics account