Social Media Strategies 2010 – Effectively Use Social Media Tools to Boost Customer Engagement & Loyalty


Session: Effectively Use Social Media Tools to Boost Customer Engagement & Loyalty

Date: Wednesday, March 24, 2010

Time: 4.15 – 5.30 pm

Eye For Travel Social Media Strategies
Hyatt Fisherman’s Wharf Hotel
555 North Point Street
San Francisco, CA 94133

Topics Covered:

  • One-on-one push management of customers is a thing of the past. Social CRM is here and now but what does it mean to your business?
  • How can social media be used as a customer retention tool?
  • How can you use social media tools to foster positive relationships with your most valued customers and add meaningful benefits to their travel experiences, both online and offline?
  • Can you measure the time and cost savings in other departments by providing real time info to your customers via twitter and social networks?
  • Evaluate the way social software is altering the CRM landscape
  • Customer profiling data – what information can be gathered via social media communications to target your customers more effectively?


  • Anil Aggarwal, Chariman & CEO, Milestone Internet Marketing Inc.
  • Linda Palermo, Chief Revenue Officer, Joie de Vivre
  • Will Aldrich, VP of Product, TripIt


  • Standard Pass: $1595
  • Milestone Guest Pass: $895

To register and get discounted pass pricing, email:

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